Home / Courses / Mental Health

11244NAT - Course in Mental Health Support for First Responders

Allens Training logo with text "Training and Assessment Delivered on Behalf of Allens Training Pty Ltd. Quality Assured Training for over 20 years. RTO 90909."

Mental health emergencies don't just affect emergency services—they can happen anywhere, at any time, and often the first person to offer support is an ordinary member of the community.

The nationally recognised 11244NAT – Course in Mental Health Support for First Responders has been designed to give participants the confidence to recognise when someone may be experiencing a mental health concern or crisis, provide appropriate initial support, and assist them until professional help is available.

While this course has a strong first responder focus, it's suitable for anyone who wants to better understand mental health and learn practical strategies for supporting others.

At Northern Response Training, we believe that being a first responder isn't defined by your uniform—it's defined by your willingness to step forward when someone needs help. Whether you're a police officer, firefighter, volunteer, teacher, workplace leader, sports coach, parent, or simply a bystander, you may be the first person someone turns to during a mental health crisis.

What You'll Learn

Throughout this course you'll develop the skills and confidence to:

  • Recognise common signs and symptoms of mental health concerns.

  • Identify when someone may be experiencing a mental health crisis.

  • Start supportive conversations using practical communication techniques.

  • Provide appropriate initial support while maintaining your own wellbeing.

  • Respond safely to a range of mental health situations.

  • Encourage and support access to professional help and community services.

  • Understand the importance of self-care and psychological wellbeing following critical incidents.

  • Apply your knowledge through realistic, scenario-based activities.

Why Train With Northern Response Training?

Mental health support is about more than recognising signs—it's about knowing what to say, what to do, and just as importantly, what not to do.

Our course uses realistic scenarios and practical discussions to help participants build confidence in supporting others during difficult conversations and mental health emergencies.

You'll leave with practical skills you can use in your workplace, community or everyday life.

Who Should Attend?

This course is suitable for:

  • Emergency service personnel and volunteers

  • Workplace first aiders

  • Community organisations

  • Teachers and education staff

  • Sporting clubs and coaches

  • Team leaders and supervisors

  • Parents and carers

  • Anyone wanting to better support others experiencing mental health challenges

Course Price On Enquiry

Book Now
Two women having a conversation, one with curly hair and the other with straight dark hair, in a setting that appears to be a therapy or counseling session.

  • The following units will be included in your certificate:

    • 11244NAT - Course in Mental Health Support for First Responders

    • NAT11244001 - Develop knowledge of mental health support for first responders

    • NAT11244002 - Provide mental health support for first responders

  • This course can be delivered/assessed in the workplace or at facility organised by the training provider.

  • Course durations can vary for multiple reasons, so the durations below are the minimum possible amount.

    • Face-to-Face contact time of at least 6 Hours

    • Online with face-to-face assessment contact time of at least 1 Hour 30 Mins

  • An individual undertaking this course with Allens Training Pty Ltd will need to demonstrate the following to be eligible for entry:

    • Communication skills sufficient to engage in effective dialogue, and understand complex concepts related to mental health

    Online study options:  The online learning program can be found in the student portal. Students must have access to a computer, smart phone, tablet or other electronic device with access to the internet to complete the online studies and practical assessment.

    Please note: It is expected that the online pre-course learning will take up to 3 hours to complete. 

    However, these are approximate timeframes only. Individuals who previously completed similar training may complete the online component in a shorter timeframe. An individual who is new to training may take longer to work their way through all the learning content and theory questions. 

  • Individuals undertaking this course will be expected to complete both written and practical assessment tasks.

  • This certificate does not require renewal

  • Please note that enrolment to this course is made with Allens Training Pty Ltd RTO 90909. Please refer to the student handbook located on the RTO website allenstraining.com.au (https://allenstraining.com.au/students/student-handbook) for all details relating to rights and responsibilities including complaints and appeals.

  • Practical task demonstrations:

    • Case Study: Demonstrate an understanding of mental health

    • Scenario 1 - Provide Support for a mental health concern

    • Scenario 2 - Provide Support for a mental health crisis

    Theory assessment - A written assessment consisting of multiple choice and short answer questions. All questions must be completed.

Find Us

Based in Freeling, delivering First Aid, CPR and workplace safety training across Gawler, the Barossa Valley, Clare Valley and Regional South Australia.
We travel within 60km with no travel fee, with further travel available by arrangement when booking.

Phone: 0434 787 403

Available 8:00am – 6:00pm Monday to Friday.
We also offer weekend and after-hours training by arrangement at no extra fee