Mental Health Support Training

Recognise concerns. Start supportive conversations. Know your role.

Mental health challenges can affect anyone, anywhere. Knowing how to recognise when someone may be struggling—and having the confidence to start a conversation—can make a real difference.

This nationally recognised course focuses on early recognition, practical communication skills, professional boundaries and referral pathways, helping participants provide appropriate initial support while understanding when and how to connect someone with further help.

Whether you're supporting a colleague, employee, volunteer, friend, family member or member of the public, you'll leave with practical skills you can confidently use in everyday situations.

Nationally Recognised Course

11244NAT Mental Health Support for First Responders

Despite its name, this course is not limited to emergency service personnel.

At Northern Response Training, we believe a first responder is often the first person to notice that someone isn't coping and chooses to step forward.

That may be a:

• Team Leader

• Supervisor

• HR representative

• Teacher

• Coach

• Parent

• Volunteer

• Colleague

• Friend

This course is designed for people who want the confidence to recognise concerns, have supportive conversations and connect people with appropriate help.

Is this the right course for you?

This course is ideal if you want to learn how to:

• recognise early signs of mental health concerns

• confidently start supportive conversations

• understand your role and professional boundaries

• respond appropriately to someone in distress

• encourage access to professional support

• contribute to a mentally healthy workplace

This course is not intended to replace comprehensive Mental Health First Aid or clinical mental health training.

If you're looking for advanced mental health intervention training, this course provides an excellent foundation before progressing to more comprehensive programs.

What You'll Learn

Throughout this course you'll develop the skills and confidence to:

• Recognise common signs and symptoms of mental health concerns.

• Identify when someone may be experiencing a mental health crisis.

• Start supportive conversations using practical communication techniques.

• Provide appropriate initial support while maintaining your own wellbeing.

• Understand the importance of self-care and psychological wellbeing following critical incidents.

• Apply your knowledge through realistic, scenario-based activities.

Why Train With Northern Response Training?

Mental health training should leave participants feeling more confident—not overwhelmed.

Our course combines nationally recognised learning outcomes with realistic workplace scenarios, guided discussions and practical activities that reflect situations participants are likely to encounter in everyday life.

Rather than teaching participants to become counsellors, psychologists or mental health clinicians, we focus on helping people recognise concerns early, communicate effectively, understand their role, maintain professional boundaries and connect people with appropriate support.

Participants leave with practical skills they can confidently apply in their workplace and community.

Our goal is simple: to deliver nationally recognised training that we would genuinely want to attend ourselves.

Who Should Attend?

Ideal for:

✔ Businesses and organisations wanting to improve mental health awareness.

✔ Team leaders and supervisors.

✔ Workplace first aiders.

✔ Emergency service personnel and volunteers.

✔ Community organisations.

✔ Schools and education staff.

✔ Sporting clubs.

✔ Government agencies.

✔ Anyone wanting practical early intervention skills.

What this course is not

This course does not train participants to diagnose mental illness or provide counselling.

Instead, participants learn to:

• recognise concerns

• start supportive conversations

• respond safely

• understand their responsibilities

• encourage appropriate professional support