HLTAID016 – Manage First Aid Services and Resources
Lead and Manage Workplace First Aid Systems
Effective workplace first aid goes beyond responding to emergencies. HLTAID016 – Manage First Aid Services and Resources equips participants with the knowledge and skills to establish, coordinate and maintain workplace first aid systems that support compliance, preparedness and effective emergency response.
Designed for those responsible for workplace health and safety, this nationally recognised course focuses on planning, managing and reviewing first aid resources, equipment, personnel and procedures to ensure your organisation is prepared when emergencies occur.
At Northern Response Training, we combine practical experience with realistic workplace examples, helping participants understand how effective first aid management contributes to safer workplaces and improved emergency preparedness.
Who Should Attend?
This course is ideal for:
WHS Officers
Safety Coordinators
Workplace First Aid Coordinators
Supervisors and Managers
Emergency Response Team Leaders
School and Education Administrators
Manufacturing and Industrial Workplaces
Mining and Construction Supervisors
Anyone responsible for managing workplace first aid arrangements
What You'll Learn
Throughout this course you'll learn how to:
Establish and maintain workplace first aid systems
Conduct first aid risk assessments
Determine workplace first aid requirements
Manage first aid equipment and resources
Coordinate workplace first aid personnel
Develop and review emergency response procedures
Monitor compliance with workplace and legislative requirements
Review incidents and identify opportunities for improvement
Maintain first aid records and documentation
Evaluate the effectiveness of workplace first aid programs
Training uses practical workplace examples to demonstrate how first aid management supports safer and more compliant workplaces.
Why Train With Northern Response Training?
Managing workplace first aid is about more than having a stocked first aid kit—it's about ensuring your people, procedures and resources are ready when they're needed most.
Our experienced trainers bring practical emergency response and workplace safety knowledge into every course, helping participants develop systems that are practical, compliant and fit for their workplace.
We proudly deliver training throughout Freeling, Gawler, the Barossa Valley, Clare Valley and regional South Australia, with flexible training options available for workplaces and organisations.
Looking for More?
This unit forms part of our:
Occupational First Aid Skill Set
Advanced Workplace First Aid pathways
If you're responsible for workplace health and safety and aren't sure which training best suits your organisation, contact us and we'll help you select the right solution.
Not sure which course is right for you? We'd be happy to help you choose the most suitable training pathway for your workplace or industry requirements.
From the Office to the Outback, Safety Starts Here.
$225 per person
Course at a Glance
✔ Nationally Recognised Training
✔ Workplace First Aid Management
✔ Risk Assessment & Compliance
✔ First Aid Resource Planning
✔ Emergency Response Coordination
✔ Suitable for WHS Personnel, Supervisors & First Aid Coordinators
✔ Nationally Recognised Statement of Attainment
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Successful participants will receive a nationally recognised Statement of Attainment for:
HLTAID016 – Manage First Aid Services and Resources
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This course is delivered face-to-face at your workplace or at a Northern Response Training venue. Blended delivery options may also be available to suit your organisation's needs.
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Course durations can vary for multiple reasons, so the durations below are the minimum possible amount.
Face to Face contact time of at least 6 Hours
Online with face-to-face assessment contact time of at least 3.5 Hours
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Entry Requirements
To enrol in this course, participants must:
Provide a valid form of photo identification (such as a driver's licence, passport or student ID).
Be physically capable of completing the practical assessment activities, including performing CPR on the floor.
Participants must hold HLTAID011 – Provide First Aid (or an equivalent current qualification recognised by the training package) before undertaking this course
Please note: To meet the requirements of this nationally recognised course, CPR must be performed on the floor. No exemptions can be granted for this assessment requirement.
Language, Literacy, Numeracy & Digital Skills
To successfully complete this course, participants should have the ability to:
Learning
Follow detailed instructions, apply new knowledge and make informed decisions in emergency situations.
Reading
Read and interpret first aid procedures, safety information and equipment instructions.
Writing
Complete incident reports, workplace documentation and assessment tasks clearly and accurately.
Communication
Communicate effectively by asking questions, providing instructions and sharing information during emergency situations.
Numeracy
Use basic numeracy skills when recording times, counting CPR compressions, monitoring casualties and interpreting oxygen flow rates where applicable.
Digital Skills
Use a computer, tablet or smartphone to access online learning, complete assessments and navigate the student portal.
Online Learning Requirements
Participants completing the blended delivery option will undertake online learning before attending the practical training session.
To complete the online component, participants will need:
Access to a computer, tablet or smartphone.
A reliable internet connection.
Basic digital skills to access the student portal, complete online activities and submit assessments.
The online learning component is self-paced and is expected to take approximately 9 hours to complete. This is an estimate only and will vary depending on previous knowledge and individual learning styles.
Support is available throughout the online learning should participants require assistance.
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Participants are required to successfully complete both practical and knowledge-based assessment tasks. This includes demonstrating first aid skills in simulated emergency scenarios and completing the required written assessments in accordance with the nationally recognised training package.
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This qualification does not have an industry recommended renewal period. However, workplace procedures, legislative requirements or changes to first aid practices may require additional training or professional development.
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Please note that enrolment in this course is completed through Allens Training Pty Ltd (RTO 90909).
For information regarding your rights and responsibilities as a student, including complaints, appeals, policies and procedures, please refer to the Allens Training Student Handbook, available on the Allens Training website.
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To successfully complete this nationally recognised course, participants must demonstrate both practical skills and theoretical knowledge.
Practical Assessment
Participants will complete a range of practical scenarios and workplace-based activities, including:
Adult and infant CPR
Use of an Automated External Defibrillator (AED)
Oxygen therapy and resuscitation equipment
Airway management
Management of life-threatening and minor bleeding
Asthma and anaphylaxis emergencies
Choking management
Fractures, dislocations, sprains and strains
Envenomation (including snake and funnel-web spider bites)
Multiple casualty incident management
Workplace first aid planning and risk assessment
Maintenance of workplace first aid equipment and resources
Documentation
Participants will complete workplace documentation relevant to Occupational First Aid, including:
First aid incident reports
Risk assessment documentation
First Aid Response Plans
Workplace first aid kit inspection and servicing records
Theory Assessment
Participants are also required to complete a written knowledge assessment consisting of multiple-choice and short-answer questions.
All assessments are conducted in accordance with the requirements of the nationally recognised training package.
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As part of the enrolment process, participants are asked to complete a short self-assessment of their core skills. This helps your trainer identify whether any additional support may be required throughout the course and assessment.
Participants will be asked to consider their confidence in the following areas:
Learning
Following step-by-step instructions.
Applying new knowledge to practical situations.
Planning and making decisions during emergency situations.
Reading
Reading and understanding first aid procedures, safety information and emergency guidelines.
Writing
Recording clear and accurate information, including incident reports and workplace documentation.
Oral Communication
Listening to instructions, asking questions and communicating clearly during emergency situations.
Numeracy
Using basic numeracy skills to record times, interpret information and perform simple calculations relevant to first aid.
This self-assessment is designed to help us provide the best possible learning experience and identify any support you may require during your training.
Find Us
Based in Freeling, delivering First Aid, CPR and workplace safety training across Gawler, the Barossa Valley, Clare Valley and Regional South Australia.
We travel within 60km with no travel fee, with further travel available by arrangement when booking.
Phone: 0434 787 403
Available 8:00am – 6:00pm Monday to Friday.
We also offer weekend and after-hours training by arrangement at no extra fee